How do you earn and use points?

Points Program Documentation

1. Earn Points
Earning Points: Customers earn 1 point for every $20 spent on purchases.

Calculation Example: For a purchase of $40, the customer earns 2 points.

Points Accumulation: Points are accumulated automatically based on the total amount spent per transaction.

2. Tracking Points
Point Tracking: Customers can view their accumulated points in their account dashboard or during checkout.

Real-time Updates: Points are updated in real-time after each eligible purchase.

3. Redeeming Points
Redemption Rate: 1 point is equivalent to a $1 discount on future purchases.

Minimum Points: Customers must have a minimum of 1 point to start redeeming them.

Redemption Process: During checkout, customers can choose to apply their accumulated points towards their order total.

4. Expiry and Validity
Point Validity: Points do not expire as long as the customer maintains an active account.

Inactive Accounts: Points may expire if the customer’s account remains inactive for an extended period, subject to website policy.

5. Special Promotions and Offers
Bonus Points: Occasionally, special promotions may offer bonus points for specific actions or purchases.

Notification: Customers are notified of such promotions via email or on the website’s promotional section.

6. Terms and Conditions
Usage Terms: Points cannot be redeemed for cash and are non-transferable.

Modification Rights: The website reserves the right to modify or terminate the points program at any time.

7. Customer Support
Assistance: For questions or assistance regarding points, customers can contact our support team via email or phone.

8. Points Program Benefits
Customer Loyalty: The points program rewards loyal customers with discounts on future purchases.

Incentive: Encourages repeat purchases and customer engagement with the website.

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